SHIPPING

UNITED KINGDOM

ROYAL MAIL TRACKED 48 (ESTIMATED 2-3 BUSINESS DAYS) £5.15

ROYAL MAIL TRACKED 24 (ESTIMATED NEXT BUSINESS DAY) £6.05

EUROPE

ROYAL MAIL INTERNATIONAL TRACKED (ESTIMATED 3-5 BUSINESS DAYS) £10.95

USA

ROYAL MAIL INTERNATIONAL TRACKED (ESTIMATED 6-7 BUSINESS DAYS) £16.50

AUSTRALIA

ROYAL MAIL INTERNATIONAL TRACKED (ESTIMATED 6-7 BUSINESS DAYS) £21.10

ALL ORDERS WILL BE SHIPPED THE NEXT BUSINESS DAY AFTER THE ORDER IS COMPLETED. LOXX CANNOT BE HELD LIABLE FOR ANY DELAYS CREATED VIA ROYAL MAIL.

LOXX CANNOT BE HELD LIABLE FOR ANY INACCURATE ADDRESS SUBMISSIONS COMPLETED BY THE CUSTOMER THAT LEAD TO INCORRECT DELIVERY.

FOR MISSING ORDERS THAT ARE COMPLETED AND REGISTERED AND RECEIVED BY THE SHIPPING COMPANY, LOXX WILL NEED TO CARRY OUT THE APPROPRIATE INVESTIGATION BUT CANNOT BE HELD LIABLE.

LOXX CANNOT BE HELD LIABLE FOR LOST OR STOLEN ITEMS THAT ARE REGISTERED AS RECEIVED AND DELIVERED AT THE CORRECT DELIVERY ADDRESS.

WE SHIP WORLDWIDE, IF YOUR COUNTRY IS NOT LISTED ABOVE SEND US AN EMAIL AND WE CAN LET YOU KNOW THE COST OF SHIPPING BEFORE YOU COMPLETE YOUR ORDER.

LOXX CANNOT BE HELD LIABLE FOR ORDERS WHERE THE CUSTOMER SELECTS FOR THE ORDER TO BE LEFT IN A SAFE PLACE OR WITH A NEIGHBOUR AND DOES NOT RECEIVE THE ORDER.

LOXX IS UNABLE TO REPLACE OR EXCHANGE AN ITEM UNTIL THE ORIGINAL ITEM IS RETURNED TO LOXX.

DUTIES & TAXES

THE CUSTOMERS TOTAL PURCHASE PRICE DOES NOT INCLUDE ADDITIONAL TAXES, DUTIES AND ADDITIONAL FEES ASSOCIATED WITH CUSTOMS CLEARING. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL AND LOXX WILL NOT BE HELD LIABLE.

RETURNS

YOU CAN RETURN ITEMS TO US WITHIN 14 DAYS OF RECEIPT.

DUE TO THE NATURE OF HYGIENE INVOLVING HAIR PRODUCTS RETURNS MUST BE IN ORIGINAL PACKING WITH LABELS ATTACHED.

LOXX CANNOT ACCEPT ANY RETURNS THAT HAVE BEEN USED, SHOW SIGNS OF USE OR HAVE BEEN FORCEFULLY DAMAGED OR MARKED.

EXCHANGE OR REFUND REQUESTS MUST COMPLETE A REFUND FORM WHICH IS AVAILABLE VIA EMAIL HELLO@LOXXHAIRINC.CO.UK

RECEIPTS/PROOF OF PURCHASE AND ORDER NUMBERS MUST BE SUBMITTED FOR A RETURN/EXCHANGE TO BE ACCEPTED.

CUSTOMERS ARE RESPONSIBLE FOR THE PAYMENT OF RETURNS

ITEMS SENT BACK WITHOUT A REFUND FORM BEING COMPLETED CANNOT BE ACCEPTED BY LOXX

IF RETURNS ARE ACCEPTED THE ORIGINAL PAYMENT METHOD WILL BE REFUNDED ONCE THE PRODUCT HAS BEEN RECEIVED AND THE REFUND ACCEPTED. PAYMENTS WILL BE REFUNDED MINUS THE ORIGINAL SHIPPING COSTS.

FOR ANY CLIPS THAT ARN’T FUNCTIONING PROPERLY ON DELIVERY OR WITHIN 40 DAYS OF PURCHES, LOXX IS HAPPY TO EXCHANGE LIKE FOR LIKE ONCE THE REFUND FORM HAS BEEN COMPLETED AND THE RETURN PRODUCT RECEIVED (PLEASE NOTE SHIPPING/RETURN SHIPPING MUST STILL BE PAID FOR BY THE CUSTOMER)

INTERNATIONAL ORDERS MUST BE RETURNED VIA A TRACKED DELIVERY SERVICE.

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ANY PRODUCTS RETURNED WITHOUT TRACKING THAT DO NOT ARRIVE. PRODUCTS THAT GO MISSING THAT ARE NOT SENT VIA TRACKED SERVICES CANNOT BE REFUNDED OR EXCHANGED.

SALE ITEMS CANNOT BE REFUNDED OR EXCHANGED.

SALE ITEMS DO NOT HAVE THE SAME WARRANTY FOR CLIPS THAT ARN’T FUNCTIONING.

CUSTOMISED ITEMS CANNOT BE RETURNED.

IF YOU RECEIVE YOUR ITEM AND NOTICE IT IS DAMAGED OR YOU HAVE RECEIVED THE WRONG ITEM YOU MUST TELL US WITHIN 24 HOURS VIA HELLO@LOXXHAIRINC.COM SO WE CAN TAKE THE NECESSARY STEPS TO CORRECT YOUR ISSUES.

ALL RETURNS/EXCHANGES WILL BE INSPECTED BEFORE THE RETURN/EXCHANGE CAN BE ACCEPTED. IF THE RETURN/EXCHANGE IS NOT ACCEPTED A REASON WILL BE PROVIDED VIA EMAIL. LOXX IS NOT LIABLE TO ACCEPT ALL RETURNS/EXCHANGES WITHOUT INSPECTING AND HOLD THE RIGHT TO REFUSE RETURNS/EXCHANGES FOR LEGITIMATE REASONS, PURPOSEFUL DAMAGE, WEAR AND TEAR OR ACCIDENTAL DAMAGE BY THE CUSTOMER.